1. Management Commitment
The Management of Porgesa Iluminación S.L. establishes customer satisfaction as a priority objective, through the supply of lighting products and services that comply with agreed requirements, applicable legal and regulatory requirements, and the organisation's own quality standards.
2. Principles of our Quality Policy
- Customer focus: understanding their current and future needs, meeting their requirements and striving to exceed their expectations.
- Continuous improvement of processes, products and services, fostering innovation and operational efficiency.
- Strict compliance with the legal, regulatory and technical requirements applicable to our activity.
- Involvement, training and motivation of all staff, as the foundation for achieving quality objectives.
- Trusted, collaborative relationships with suppliers and stakeholders, ensuring the traceability and reliability of supplies.
- Decision-making based on the objective analysis of data and indicators.
3. Quality Management System
PGS Iluminación has a Quality Management System in accordance with the UNE-EN ISO 9001 standard, which is periodically reviewed to ensure its suitability, adequacy and effectiveness. Management sets measurable objectives, systematically reviews them and allocates the resources necessary to achieve them.
4. Communication and review
This Quality Policy is communicated and understood at all levels of the organisation and is available to interested parties. It is reviewed periodically to ensure its continued suitability.
